Processing Refunds using ChiroSpring Pay

1. Click "Reports"

2. Click "History"

3. Locate Transaction - Click red dollar icon, Refund

For refunds on same-day transactions, the full amount must be refunded.

4. Click "Refund"

5. Click "Yes, refund it!"

For transactions older than 24 hours.

6. Locate transaction - Select red dollar icon (refund)

7. You can refund full amount or partial.

8. Click "Refund"

9. Click "Yes, refund it!"

This will reverse the payment in ChiroSpring and reflect it in the patient's payment history.

There is no additional charge to refund a transaction, however the original transaction fee is not refunded.