Reset Forgotten Password

If you have ever lost or forgotten your password and are therefore locked out of ChiroSpring, not to worry. We've made it easy for you to reset your password to get back in quickly. In this article, we will show you how to reset a forgotten password as well as how to change your existing password.

To successfully reset your password with ChiroSpring, please note the following:

• Username and Password are both case sensitive
• You will need to know two pieces of information to perform a password reset (both found under clinic > settings > users & rooms for the user you are wanting to password reset).
  • User's email
  • User's username
• The password reset can be initiated from the Forgotten Password page. There's no way to force-reset the password by an admin, for instance.

There are two ways to start the process for resetting your password.

1. At the ChiroSpring Log In Page (see the words "Forgotten Password?" below the Login button. Click there.

2. Or, you can go to the password reset page directly by CLICKING HERE.

1. On the Forgot Password page, type in your email address associated with your user account in ChiroSpring. Then solve the equation at the bottom of the page. Finally click "Send email".

2. An email will be sent to the email address you entered in the step above.

3. From the email received follow the instructions. You will see a verification code and a link to click.

4. Click the link received in the email - enter a new password & the verification code from email:

*Your new password should contain at least 12 characters, with an uppercase, lowercase, number, and special character.

6. Successful validation should appear if all went well.