Process Refund - ChiroSpring Pay

Processing refunds using ChiroSpring Pay is a simple process. The process varies slightly depending on if the card was stored on file (tokenized) or if the transaction involved the terminal.

Refunds can be performed in the ChiroSpring Pay History report, or in the patient's Payment History.

Search for your patient. Then navigate to their "Payment History".

Next, locate the payment you want to refund. Click the red dollar icon.

In the dialog that opens, enter the refund method and amount to refund. If this is a ChiroSpring Pay transaction you will be prompted to select your terminal (if the payment was not tokenized).

You will see details of the refund.

NOTE: For ChiroSpring Pay there is no additional charge to refund a transaction. However, the original transaction fee is not refunded.

Use the filters at the top to locate a date range or your patient.

Once you have found the payment you want to refund, click the red "Refund" cash icon next to that payment.

1. The case when the system will perform a void looks like this:

Note that the amount field is disabled and there is a small note at the bottom of the pop-up saying "A transaction can only be partially refunded approximately 24 hours after its creation."

2. The case when the system will perform a refund looks like this:

3. There is the 3^rd case, when a transaction has been performed using a terminal. This means that the transaction will need to be voided/refunded using a terminal. The pop-up will look like this:

There is no additional charge to refund a transaction, however the original transaction fee is not refunded