How to delete a patient account

If you created a duplicate patient or a patient in error and need to delete the patient, please follow these steps:

*Please note that patient data such as treatment notes, forms, claims, and/or payments need to be erased before the account can be deleted. You can do so by navigating through the patients data and deleting.

1. Search for the Patient: Locate the patient in ChiroSpring by using the search function.
2. Access Billing Dashboard: Go to the patient's Billing Dashboard by selecting the patient menu in the upper right corner.
3. Edit Demographic Information: Change the first name to "Delete" and the last name to "Delete" to make it easier to find and delete the correct account.
4. Request Account Deletion: Use the left side menu to navigate to Service Center > New Request, and choose Patient Account Deletion.

When you request the deletion- the system will either delete the account, or display a popup indicating that it couldn't delete the account meaning there is probably still data in their patient file that needs to be removed.

If you are still unable to delete the account through the Service Center, please contact ChiroSpring to request assistance from our Customer Service Team.