What to do if you are on the ChiroSpring platform and receive an error message?

If you receive an error message or see something that looks like a bug, the first thing to do is to logout of ChiroSpring, and clear the cache for the browser you are using to access ChiroSpring. 

1. Most cloud software runs better on Google Chrome. Use the most recent version of Google Chrome browser.
2. Clear your browser cache. Open Chrome browser > find the menu pancake icon in the upper right hand corner and click it > settings > clear browsing data.
3. If the error still appears make sure your device's operating system is updated.
4. Then log back into ChiroSpring and return to the page that produced the error. If the error appears again, select the service button: 

Steps for reporting a bug to ChiroSpring through the customer service red button:

1. Use the email option,
2. Describe the error you experienced,
3. Do a print screen or snip (see how to get to snipping technology below) of the bug showing on your screen, 
4. Provide a description of the key strokes that lead to the error and 
5. Send the email.
6. Do a restart and clear your cache again after you have been informed of the fix by ChiroSpring.

ChiroSpring prioritizes bugs and is sorry to inconvenience you. You will be advised as soon as the error/bug has been identified and fixed. Expect the fix to happen quickly, since we are on the cloud and you do not have to download any new software.