ChiroSpring Product Release 3-29-2024

Big News ChiroSpring Users!! We've got some game-changing updates for you. Learn about them below.

QUEUED STATEMENTS

In Statements, you'll now see 'Claims with Balances' —these are claims with a balance greater than $0.00. Select the claims ready to be placed into 'Created Statements' to send via text, email, or print to be mailed. Remember with ChiroSpring Pay, statements sent via text or email will have a link to pay, making collecting payments faster and easier. 

BALANCE ACCURACY

Previously, the Amount Due represented the claim balance. Now, the amount due is what appears in the 'Patient Owes' column. This change ensures that when you review statements, you'll now see the specific amount owed by the patient, excluding any unapplied payments from the total.

NOTE: If you spot any discrepancies in the balance, this is likely due to claims created before PMR didn't include certain values like "Pt Owes". Simply update the claim by resaving: click on Edit Claim, save, and then mark it as complete.

You can now easily specify the tax percentage for each service. 

Follow these steps to set up tax percentages for services: 

1. Navigate to Billing - Fee Schedule. 
2. On this page, you'll find the option to Enter Tax Percent Amount. 
3. Enter the desired tax percentage. 
4. Choose whether to apply the tax percentage to all services or specify it for specific procedures. 

Tax is not included in the total charge amount on claims. This amount is 100% patient owed.

Tax details will be available in multiple reports

Verify with your state authorities to ensure compliance with local tax laws.

An update to our patient payment logic, now applied at the procedure level, ensuring more accurate ledgers and reporting. To make the most of this enhancement, follow these steps: 

Set Clinic's PMR Values: In your clinic's settings customization, you can include or exclude copay, co-insurance, and deductibles in PMR estimation. Overrides can be set on a per-patient basis for additional flexibility. 

Configure Allowances on 3rd Party Payers: Set up allowances on Procedure Codes to align with procedure-level payments. Here you can find detailed instructions on configuring allowances. 

Enter Insurance Verification: Enter insurance verification details for the best accuracy. This step is crucial for understanding how allowances are calculated based on benefit details, including copay, coinsurance, and deductible. 

PMR Overrides to give you full control over ledger management.

Edit PMR: Modify allowed amount, copay, coinsurance, deductible, and other directly within the ledger.

Other: Assign responsibility to the patient for non-covered services or other specific needs.

Override Off: You can always toggle the override off to revert to the original adjudication.

However, please note that if toggled ON, ChiroSpring is not responsible for incorrect calculations or incorrectly entered data.

This includes detailed information on:

Appointment Scheduling: How the appointment was scheduled—whether by a clinic user or by instant appointment feature from the online scheduler and patient app.

Patient Check-in: Who checked the patient in—clinic user, kiosk, or patient app.

Appointment Status Changes: Who changed the appointment status.

To access this report, navigate to Report - Logs and select 'Appointments'.