Void Claim - How to Void a Claim

If you have ever submitted a claim to insurance and need to retract that claim then you will need to void that claim. There are two ways to do this in ChiroSpring.

• Free Option - Do it Yourself
• Service Center - Our team does this for you for a service charge of $10.58/claim

Free Option - Do it yourself - This is the preferred option for most customers as it is free and "do it yourself". With this option, you populate Box 22 with "Void" and the ICN number from the ERA. Note, this option is not free for legacy plans.

Pay Us - ChiroSpring Service Center/Add Request (under PT avatar) - With this option, you are requesting our team to locate the ICN number and complete the Void Claim.

Step 1: Find the ICN for Box 22

The Internal Control Number (ICN) is required in Box 22 for the claim you want to void. This is the claim number the payer had assigned to your claim.

• Go to Reports/Claims & Products/ERA
• Run the ERA report
• Locate the ERA and click the eyeball icon to see details (see below). Locate the ICN number as shown below.
• If you received a paper EOB, the ICN will read "claim number" and will be in the PT information area at the top.
• Highlight the ICN number and COPY (control C on PC or command C on Mac)

Step 2: Populate Box 22

Populate Box 22. Choose "Void" from the dropdown and paste the ICN number in the box.

Step 3: Save and Submit the Claim

Once the claim has Box 22 filled out, you can Save Claim to save your changes. You can submit to us, create your own EDI file to upload or print the claim.

• Submit to ChiroSpring: From the pending claim folder, select claim and submit to ChiroSpring
• Submit EDI: Click the Action button and choose choose Generate EDI - then save locally and upload into your clearinghouse.
• Print the Claim: Click the Action button. Choose Generate CMS or Submit Paper. Once you have submitted, select "Complete Submission" to change the claim status to complete.

Some customers prefer this option as our team is performing the work to find the ICN number for you. There is a cost of $10.58 per voided claim as our team is doing the backend work for you.

To submit your Service Center request for your voided claim go to the Service Center (from your left menu).

At Service Center choose "Void Claim" (this is under the Service Center/New Request screen as shown below).

Next search for your patient or claim using the search in the bottom left.

Next check the claim(s) you want to void. Then click on the action button to "Send Request".

Our backend team will take it from there to complete the void.

You can also make a Service Center request directly from the patient's Claim History.

From Claim History click the check box on any claim(s) you want to void. Then choose the option "Void Claim" from the Service Center menu. Finally, click on "Send Request". This will submit the request for our team to void the claim for you.