ERA Center

ChiroSpring ERA Center Quick Guide

What It Is

The ERA Center is your go-to spot for handling ERAs. Once it’s turned on, ChiroSpring will start pulling in ERAs automatically so you can view, track, and process them all from one place. To turn on your ERA Center on you will go

Settings - Clinic - Customization

Delay ERA Auto-Processing - hover over the (i) to get a full explanation of this feature.

What You’ll See

ERA Inbox

• A list of every ERA that’s come in three different folders: Pending, Errors, or Completed

Note: Even if you don't turn on the ERA Center, you are still REQUIRED to check the Errored ERA(s). More information down below in the article.

• Shows who uploaded it— payer or clinic
• Manually upload 835 files anytime using the Import Tool
• Filter by date range, payer, or status to narrow things down
• Incentive payments are flagged for easy spotting. It will not show up on a claim it will show in the Incentive Report and also your Activity Report.
• Document how the ERA was paid — EFT, Virtual Card, or Check (coming soon)

When processing and ERA your options are at the top of the screen,

• Process & Complete: Posts payments and adjustments, then marks it done
• Complete Without Processing: Skips posting but marks the ERA complete
• Send to ChiroSpring: We’ll handle the posting for you
• Restore ERA: Undoes your changes and reverts it back to the original
• Delete Duplicates: Clears out any duplicate ERAs from your list

Can You Edit? Yes, you will have the ability to edit some fields But...

You can only edit these fields:

• Allowed Amount
• Copay
• Deductible
• Coinsurance
• Write-offs

If you make a mistake or change your mind, you can restore the ERA back to its original version.

Note: Manual edits made within the ERA Center are user-controlled and aren’t validated by ChiroSpring, so make sure any adjustments you make are accurate.

What Happens with Errors?

ERAs with issues are flagged automatically.

Open the ERA to see exactly where the problem is it’ll be highlighted for you.

Common issues include:

• Deleted or mismatched procedure codes
• Incorrect billed amounts
• Other mismatches between ERA and claim

To fix these, you’ll want to update the claim itself, not the ERA. Or if it's a claim that is not in ChiroSpring 360 you can process and complete the ERA without fixing and that payment detail will not post anywhere. You may need to manually post if its from other software.

Full ERA Log

Each ERA includes a full history:

• When it was uploaded
• When it was processed or unprocessed
• Who made changes and what was changed

Click the tab icon to open a detailed view and compare edits side-by-side.

Key Legend

If you have questions please email billingsupport360@chirospring.com.