New Billing Tools: Insurance Verification & Denial Queue
We're releasing two major new tools designed to simplify your insurance workflows from start to finish:
- Insurance Verification – check insurance details quickly and accurately before the visit.
- Denial Queue – manage denied claims in one place with clear next steps.
Both tools will be available and included to clinics using ChiroSpring Clearinghouse (which is through Trizetto)
Insurance Verification
Insurance Verification helps your team confirm patient benefits faster and with less back-and-forth.
What Insurance Verification does:
- Allows you to submit electronic insurance verification requests directly from ChiroSpring 360 (to Trizetto through our built in API)
- Supports verification before the visit and at check-in
- Gives you a structured response format so you can see coverage, limitations, and notes at a glance
- Helps reduce errors at checkout by ensuring benefits are checked before claims are created
Why it matters:
Insurance checks are often one of the biggest bottlenecks for front desk teams.
This tool helps your clinic:
- Reduce surprises at checkout
- Avoid incorrect benefits
- Save staff time
- Create cleaner claims from the start
Denial Queue
The Denial Queue gives you a clear, organized way to manage claim denials that come back unpaid or partially paid.
What the Denial Queue does:
Automatically collects all denied claims in one place
Shows the denial reason, code, and recommendations
Gives you actions you can take right from the queue:
- Review ERA Details
- View Claim
- Resubmit
- Submit to Secondary
- Add a Write-Off
Why it matters:
Denials can easily get missed or scattered across multiple systems.
The Denial Queue helps your team:
- Stay organized
- Understand exactly why a claim was denied
- Take the right next step
- Reduce A/R and get paid faster
Who Can Use These New Tools?
These features requires our integrated ChiroSpring Clearinghouse.
If your clinic is already connected, you’ll automatically receive these tools when they go live.
If you’re not connected yet, upgrade today!