Denial Queue - How to Use

The Denial Queue gives you a clear, organized way to manage claim denials that come back unpaid or partially paid.

Access the Denial Queue in Billing/Denial Queue.

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Pleas note, when you click the eyeball icon that opens the claim, follow these steps to allow editing ability on the claim itself.

1. Click action button. 
2. Click green SAVE
3. Now you can edit claim.  When done making edits… click green SAVE button. 
4. Finally, click action button and “Send to ChiroSpring”, or go back to the Denial Queue and resubmit from there by choosing "Resubmission" in the dropdown and choosing the action button "

• Automatically collects all denied claims in one place
• Shows the denial reason, code, and recommendations
• Gives you actions you can take right from the queue:
  • Review ERA Details (fetch ICN number for Box 22 if needed)
  • View Claim
  • Edit Claim
  • Resubmit
  • Submit to Secondary
  • Add a Write-Off

Denials can easily get missed or scattered across multiple systems.

The Denial Queue helps your team:

• Stay organized
• Understand exactly why a claim was denied
• Take the right next step
• Reduce A/R and get paid faster