Denial Queue - How to Use
The Denial Queue gives you a clear, organized way to manage claim denials that come back unpaid or partially paid.
Access the Denial Queue in Billing/Denial Queue.
Features of Denial Queue
- Automatically collects all denied claims in one place
- Shows the denial reason, code, and recommendations
- Gives you actions you can take right from the queue:
- Review ERA Details (fetch ICN number for Box 22 if needed)
- View Claim
- Edit Claim
- Resubmit
- Submit to Secondary
- Add a Write-Off
Why it Matters
Denials can easily get missed or scattered across multiple systems.
The Denial Queue helps your team:
- Stay organized
- Understand exactly why a claim was denied
- Take the right next step
- Reduce A/R and get paid faster