Meet Team Messenger: Real-time communication inside ChiroSpring 360

Messenger is our new communication hub for your team. Instead of chasing sticky notes, hallway conversations, or external chat apps, your staff can now send messages, announcements, and quick updates right inside ChiroSpring 360.

Messenger has been one of our most requested features, this article walks through how to use it.

Available with all ChiroSpring 360 Pro+ Plans

Where to find Messenger

Top right corner (Messenger icon)

Navigation menu (left side)

Ways to communicate

Messenger includes three types of conversations:

• Direct – One to one messages between team members
• Groups – Team or topic based threads ( “Front Desk”, “Billing”)
• Broadcasts – Announcement-style messages with higher visibility

Roles & Permissions

Messenger uses two visible roles to keep things simple:

Admin

• Rename group or broadcast conversations
• Update conversation description
• Add or remove participants
• Leave conversation
  • Cannot leave if they are the only Admin (must assign another first)

Member

• Can read and participate
• Cannot edit settings or manage participants
• Leave conversation

IMPORTANT NOTE: The Owner is the person who created the conversation. This is a system-level role and cannot be changed. Owners have the same permissions as Admins.

Access Messenger anywhere

Messenger is always within reach.

Use the Mini Messenger to view and respond to conversations from any page in ChiroSpring 360 no need to navigate away from what you’re doing.

• Open conversations
• Send replies
• Stay in context while working

Message Actions

Each message includes additional actions to help you stay organized and communicate clearly:

• React with emojis for quick responses
• Reply to a specific message
• Copy a message
• Forward a message
• Pin a message to the top of the conversation
• Edit a message
• Delete a message
• Delete for everyone
• Delete for yourself only
• Mute a conversation
• Mute a conversation to stop pop-up notifications.
  • Unread counts will still update in the badge.
• Archive a conversation
• Archived conversations stay out of your active view.
  • If a new message is sent, the conversation automatically moves back into Connected so it doesn’t get missed.
• Message Info
  • When you send a message, you can view message details to see its status:
    • Delivered – The message reached the recipient
    • Read – The recipient has viewed the message

For group conversations, you can see exactly who has read the message, so nothing gets missed.

• Emojis
  • Send emojis directly in the chat (8 available options)
• Attachments
  • Messenger supports attaching files (quick screenshots, small documents).
    • Attachment size limit: up to 20MB per file.

If a file is larger than 20MB, you’ll need to share it via another method or compress it before sending.

Broadcasts: High-visibility announcements

Broadcasts are perfect for things like:

• “Team huddle at 3PM in Room 2”
• “New front desk workflow starts Monday”

Creating a Broadcast

You’ll notice a few wording changes to match how announcements work:

• Broadcast Name (instead of “Conversation name”)
• Message (instead of “Description”)

How it shows up

Broadcasts are designed to be visible without being disruptive:

• Slide out in the bottom right on any page
• Only the Broadcast content is shown, like a standalone announcement.
• A user’s reaction to a Broadcast counts as “read”

Disable Team Messenger

You can turn Messenger off for everyone or limit it to specific users.

For the whole practice:

• Go to Settings > Clinic > Customization > Misc & Advanced Settings
• Toggle “Disable Team Messenger”

For specific users:

• Adjust Messenger access directly in the user’s settings.
• Go to Settings > Clinic > Users & Rooms

Important notes:

• Disabling Team Messenger:
  • Does not hide the Messenger icon or pages
  • It disables usage, preventing actual messaging activity

This is helpful if you want to roll out Messenger gradually, or pause its use while training your staff.