ChiroSpring Product Release 5-29-2024

^{GrowthHub Pro Feature}

Introducing our Automated Recall Report: Bring patients back into care with personalized messages and timely follow-ups.

Key Features:

• Exclude Option: Move patients to the excluded list for customizable time frames. (30, 60, 90, 180 days) or indefinitely.
• Two-Tab Layout: Easily manage patients with distinct categories

Recall Patients: Patients who have not been seen in a while and do not have any future appointments scheduled.

Excluded Patients: Patients who have been moved to the excluded list based on a specific time frame. (30, 60, 90, 180 days) or indefinitely. Users can easily select and move patients from the excluded list back to the recall patient list.

• Tags & Notes Feature: Organize and filter patients with ease, adding tags like "Text Only" or "Patient travels June-July".
• Automation: Enable "Automate Patient Recall" for personalized notifications, and pre-saved SMS templates.

Automation Setup

1. Under the "GrowthHub" Settings, users can enable the "Automate Patient Recall" feature.
   1. Allows customization of up to 7 automated messages to be sent to patients who haven't been seen for a specified number of days and have no future appointments.
   2. Users can assign pre-saved SMS and email templates to these messages.

https://chirospring.helpscoutdocs.com/article/607-patient-recall-automated

^{GrowthHub Feature Pro}

The "Virtual Assistant" feature automatically replies to text messages received outside of clinic working hours and blocks your online scheduler so patients can't book appointments outside of working hours.

Key Features:

• Automated Responses: Instantly replies to incoming texts received outside of clinic hours, during holidays, or closures, ensuring timely acknowledgment.
• Blocks Online Scheduler: Prevents patients from booking appointments online outside of your specified working hours.
• Flexible Scheduling: Set working hours for each day of the week, with options to edit or delete times.
• Holiday & Closure Settings: Specify closures for holidays, vacations, or other events with a user-friendly date picker.

Example: Your clinic's working hours are set from 8:00 AM to 6:00 PM. The online scheduler will not allow patients to schedule appointments after 6:00 PM. If a patient attempts to book an appointment at 6:30 PM, they will be unable to do so and will receive an out-of-office reply. However, clinic users can still manually book appointments using the scheduler within 360.

In a future release, appointments requested outside of working hours will be saved as a request for review.

https://chirospring.helpscoutdocs.com/article/608-growthhub-virtual-assistant

Edit PMR values on the Checkout Screen

Calendar Date Picker added to Front Desk

Rescheduled Appointments moved to Missed/Canceled Line

Totals in Unapplied Payment Report

PMR, Denial Codes

The following PR DENIAL CODES are entered into the 'Other' column under Patient Responsibility in the PMR.

PR-49 - These are non-covered services because this is a routine exam or screening procedure done in conjunction with a routine exam.

PR-54 - Procedure/treatment is deemed experimental/investigational by the payer.

PR-242 - Services not provided by network/primary care providers.

PR-119 - Benefit maximum for this time period or occurrence has been reached.

PR-170 - Payment is denied when performed/billed by this type of provider.

PR-27 - Expenses incurred after coverage terminated.

PR-187 - Requested information was not provided or was insufficient/incomplete.

PR 193 - Claim/service denied based on prior payer's coverage determination.

PR-197 Precertification/authorization/notification/pre-treatment absent.

PR-59 - Payment denied/reduced for absence of, or exceeded, pre-certification/authorization.

PR-200 - Expenses incurred during lapse in coverage.

PR-96 - Non-covered charge(s).

PR-32 - Our records indicate that this dependent is not an eligible dependent as defined.

PR-26 - Expenses incurred prior to coverage.

PR-33 - Claim denied. Insured has no dependent coverage.

PR-35 - Lifetime benefit maximum has been reached.

PR-31 - Patient cannot be identified as our insured.

PR-204 - This service, equipment and/or drug is not covered under the patient's current benefit plan.

PR-140 - Patient/Insured health identification number and name do not match.

PR-166 - These services were submitted after this payer's responsibility for processing claims under this plan ended.

PR-177 - Payment denied because the patient has not met the required eligibility requirements.

PR-B1 - Non-covered visits.

PR-B9 - Services not covered because the patient is enrolled in a Hospice.