Enter Virtual Insurance Payments with ChiroSpring Pay

If you receive a credit card from an insurance payer, how would you enter this payment into ChiroSpring? This is a common question with a simple solution.

What is a virtual insurance payment? Instead of sending a check, many insurance payers send credit cards pre-loaded with money. This virtual credit card, as they are called, may contain payment for several patients (very rarely would the payment be for a single patient). Because of this it cannot be entered under a single patient in ChiroSpring.

Below are the steps for entering a virtual insurance payment using ChiroSpring Pay. You may follow a similar approach if you are using another payment processor such as Square or Stripe as examples.

Of note, the virtual insurance payment will only reflect in your bank. The actual insurance payment does not show up in ChiroSpring until the EOB/ERA is posted (which spreads that payment across one or more patients).

First you need to log into the ChiroSpring Pay portal. For steps on this process click here.

Once you have logged into the ChiroSpring Pay portal, follow these steps to post your virtual insurance payment.

Customer: add the customer name here.

*The rest of the information is specific to the Cardholder Information.

Card Holder Name: you can choose how you prefer to identify the Virtual Card.

Example: You could put "VCC" and the company name.

Zip Code: Instructions on Zip Code should be on the payment information you received from the company.

"Payment Notes" (Optional): The payment notes are optional and clinic-specific to how you prefer to record these Virtual Payments

Once the ERA/EOB is posted in ChiroSpring, you will the the insurance payment reflected there.