Rejected Claims - Using the Rejected Claims Folder

Rejected claims are claims that are submitted to the clearinghouse and rejected (by the clearinghouse using their scrubbing process).  The benefit is these claims have never made it to the payor so correction and resubmission is simple.  You do not need to locate an ICN # and populate Box 22 (as you would if it were a denied claim).  

ChiroSpring uses claim colors to denote the status of a claim.  Pink indicates the claim has been rejected.  Many of the reports provide filters based on claim color making it easy to tackle the claims you want to look for.  

Locate and manage all your rejected claims with the Rejected Claims Folder (Billing/Claims Folder/Rejected). This folder makes it even easier to manage your rejected claims in a single place.

Rejected claims will automatically appear under the "Rejected" folder under Billing/Claim Folder/Rejected.

If you need to make edits, click the pencil icon. Next check the box next to any claims you want to resubmit. Then use the options from the action button.

• Return to Clinic's Pending Claims Folder

• Submit to ChiroSpring (this will send the claim to ChiroSpring if you are using our Clearinghouse)