PatientHub 360 - ChiroSpring's Patient Mobile App: Complete Guide

The patient app is a great way to communicate and engage in the patient's digital world. It also makes your team's job a lot easier.

Rather than downloading the patient mobile app directly from the app stores; rather, you will push an email/SMS message to your patients from the Patient - Communications Dashboard.  This will create an account for your patient using the email address (must have email address for patient) and will send your patient both an email and SMS message with instructions on how to download the app and their username (their email) and a temporary password. You can see this email and SMS in their Patient - Communication Dashboard (sms/email) history

Send Patient Hub 360 (patient app) to patient

Email message below

*If you prefer to NOT sms, the only way to do this would be to temporarily remove their SMS number, send the app and then add their SMS number back

Download Links (for your reference only.  Do not send these links directly to the patient). 

App Store (iOS)

Play Store (Android)

PatientHub 360 includes ability to:

• The patient can check in for an appointment.
  • USE GPS Settings to ensure they can only check in from their App when they're at your office. Contact service@chirospring.com or 888-426-0007 to set this up
• The patient can check in family members associated with the patient's account.

(See Family Access below)

• The patient can provide the clinic with their chief complaint for today's visit.
  • You can shut this feature off (if you prefer). To do this go to Settings - Clinic - Customization and then click on the last tab called "Kiosk/PatientHub 360 Settings". Then toggle "off" the "Use Chief Complaint Widget".

• The clinic can see the chief complaint in the Treatment Dashboard and either include or exclude the patient's chief complaint in today's treatment notes.
• The patient can register with the clinic their Daily Health Goals: Active Calories Burned, Exercise Movement Time, and Distance walking and running.
  • You can set goal and/or turn this off globally, see image below. This is in Settings - Clinic - Setup - Work Flow Rules - Patient Tab.
  • And you can turn off per patient in the Patient Communication Dashboard, click the pencil icon to open Patient Preferences, under the Patient Tab.
• With ChiroSpring Pro, you have Appointment Request through the app
• ChiroSpring Pro+ plans include Instant Online Scheduling.  You can choose in your WorkFlow Settings which one you want them to have in Mobile App.  There is not a way to shut this off.
  • Here you can turn on/off for the Patient Mobile App and choose if they can select only online booking appointment categories or all appointment categories.

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• The patient can share a testimonial and picture that gets forwarded to the clinic email inbox for posting on Social Media.
• The patient can text and email through the app.
• The patient can see today and future appointment dates and times.
• If an appointment has been requested by the patient they can view the status of that request.
• The patient can see the forms the clinic has requested and complete.
• The patient can see the finalized treatment notes  in their file by default
  • In your Settings - Treatment Notes - Notes and Fee Slip, you have a selection (circled in image below). If you uncheck this box, that note template when completed will NOT be visible in the patient mobile app.

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• The patient can see all documents in their file by default.
  • You can hide documents from the Patient Mobile App by going to Patient File - Documents. Click to check and archive any documents and they will no longer be accessible in the patient mobile app (the documents will not be deleted on your end).
• The patient can authorize a credit card payment (they enter the amount they want to pay you) on their account by indicating the last 4 digits of the credit card. These come in as unapplied payments in ChiroSpring 360. You can see them in your ChiroSpring Pay History report, Activity Report, Unapplied Payments Report and in your patient's file (Billing Dashboard) and Payment History.
  • ** ONLY WITH CHIROSPRING PAY
  • THERE ARE NO FINANCIALS, AMOUNTS DUE, RECIEPTS OR STATEMENTS IN THE PATIENT MOBILE APP
• The patient can see the total available reward points they have accumulated and history of those points which can be used by the clinic to give awards and enter in drawings.
  • **MUST HAVE GROWTHHUB PRO. Go to GrowthHub - Patient Loyalty and you can see what actions can give points and allocate number of points you want for each.
  • Go to Reports - Patients - Rewards to run a report of accumulated points in a given date range

You can "household" patient mobile app access to allow a parent/guardian to manage a dependent's patient app access easily.  

** This is seperate from ChiroSpring "Households"

You will first set up the parent/guardians' patient mobile access as normal

Open Patient File

Navigate to the Communicator or Treatment Dashboard

Scroll to the bottom of the page.

When the email address used is the same email you input into the patient's record you want the parent/guardian to have access to, see images below, you will get a toggle request in the dependent patient mobile app card.

You can click the GREEN Yes. And then on the patient mobile app, the parent guardian will be able to login with their email and password and then see Toggle Access to their connected dependant files to do things like:

• View/Request/Schedule Appointment
• Complete Patient Forms
• View Notes/Forms/Documents
• Make Payments
• Check-in for a Visit

Conversely, if you need to remove someone from the Patient Mobile App Access, you can follow the steps below

Step 1: You will want to navigate to the patient's record you want to remove and you will want to CHANGE their email address to something different (you can even user a placer email if needed to complete this action and go back and remove if not correct)

After the email address is changed, you will see a button to delete account under Mobile App card

CLICK the DELETE ACCOUNT button and they will be removed.

It will then open ability to send them their own app account if you wish:

Short Video (No Sound) PatientHub 360

Mobile Apps Terms of Service