📧 How to Create and Send an Email in ChiroSpring 360

ChiroSpring 360’s built-in email sender includes a powerful Rich Text Email Builder that allows you to create professional, visually engaging emails for your patients.

Email is included with all ChiroSpring 360 plans and is unlimited. You do need GrowthHub Pro to create Email templates and/or to Broadcast email. Reach out to sales@chirospring.com to see about upgrading!

ChiroSpring 360 offers an outbox only and offers plain and rich text email. Anyone that replies to an email you initiated out of ChiroSpring will be sent to your reply to address which is the email you have in Settings - Clinic - Primary Service. The email will be branded as coming from your Clinic's Name in Settings - Clinic - Primary Service.

📝 What Is a Rich Text Email?

A Rich Text Email is an email format that allows you to include styled text (like bold, italics, and colored fonts), images, links, and other visual elements. It’s similar to writing a document in a word processor like Microsoft Word.

This is different from a Plain Text Email, which contains only unformatted text—no images, no clickable links, and no styling.

📊 Rich Text vs. Plain Text Emails: Pros and Cons

✅ When to Use Each

• Use Rich Text when:
  • You’re sending newsletters, promotions, or marketing emails.

  • You want to include branding, images, or call-to-action links.

    Use Plain Text when:

  • You’re sending personal or sensitive messages.
  • You want to ensure maximum deliverability and readability.

📱 Email Rendering Considerations

When creating Rich Text Emails in ChiroSpring 360, it's important to remember that not all email platforms display emails the same way. While your message may look perfect in Outlook, it might appear differently in Gmail, Yahoo, or on mobile devices. This is especially true for inline images—some platforms (like Gmail) may display them as attachments instead of within the body of the email. ChiroSpring 360 uses standard methods to embed images, but the final appearance depends on the recipient’s email provider and settings. Additionally, some users may have their inboxes configured to display only plain text emails, which strips out all formatting and images. To ensure your message is clear and effective across platforms, keep your design simple, include descriptive alt text for images, and always preview your email before sending.

✉️ Sending Emails in ChiroSpring 360

To send emails through ChiroSpring 360, your clinic must have the CRM module enabled, along with both an assigned email address. If you need assistance with this setup, please contact the ChiroSpring Support Team: service@chirospring.com or 888-426-0007

📬 Ways to Send Emails in ChiroSpring 360

ChiroSpring offers convenient access points for sending emails, depending on your workflow and the purpose of the message:

1. Scheduler Widget

   Purpose: Quickly email a patient who is scheduled for today.

   1. Hover their image icon from the bar on right side of screen and click "Send Email"

   2. A Compose an Email Dialog box will appear to script and send your email

      Patient’s Communicator Dashboard

      Purpose: Send an email while reviewing a patient’s communication history and profile

   3. Click on or Search for your patient - Click on Communicator from their file dropdown, and then click Email at the top to open up previously sent emails you can preview and the Email Composer appears in right window pane. You can script and send your email.
2. With GrowthHub Pro Only:
   1. Purpose: Send a group or broadcast communication to a selected set of patients/leads
   2. From any Patient Report, you can filter a report, select patients and send a broadcast email.

CLICK HERE TO LEARN MORE ABOUT SENDING BROADCAST COMMUNICATIONS

*With GrowthHub Pro, you can also save Email Templates.

CLICK HERE TO LEARN MORE ABOUT EMAIL TEMPLATES.

Building an Email with ChiroSpring 360's Email Tools

From a Patient's Communicator Dashboard, when you click on Email, it will open up the history pane to the left and the email composer to the right. It auto fills the patient's email address for you, you can see to the far right you have CC and BCC options.

You will also want to include a Subject Line for your Email.

The circled icons above are the formatting tools included with ChiroSpring's Email Builder. These are Rich Text Formatting options that are quick, easy and simple to use. When you hover each icon, it will say what it does.

Remember to keep the tips in mind from earlier in our article when formatting your emails. I have a microsoft and gmail account and I test emails to both to have an idea of how each will render in the recipients inbox.

To create a Plain Text Email, just don't use any formatting options.

You are not able to link an image, only text. We recommend including a descriptor before or after the image, should it not render inline and then can include the link separate in that descriptor text.

There are icons in the bottom, left corner of the email composer. Here you can attach a file to the email, select and use a template (with GrowthHub Pro), save the Email you just built as a template (with GrowthHub Pro), and the person icon allows you to personalize your communications.

And you have a SEND button at the top and bottom of the email composer, so it's much easier to find no matter device you are on.

Click to insert the patient's full name or first name. It will enter look like the above image once inserted:

&PatientFirstName& or &PatientName&.